Motivating The Masses

Inspire. Lead. Transform.

  • Managing the Experience

    Your never get a second chance to make a first impression~

    Have you ever wondered why some businesses are more successful than others?  Have you ever wondered why clients like going to the same restaurants or why they will spend more for something when they can get it cheaper somewhere else?  It’s because the businesses that are successful are managing the experience.  Every last detail is managed to create an experience that is unforgettable!  Think about your business for a moment. Do you manage the experience?  Let’s take this little quiz and see!  Remember it is everyone in the business that is responsible for the experience even if you’re an independent contractor how your teammates dress, act or present themselves effects your business!

    Rate yourself on a scale of 1-10, 1 representing extreme lack, 10 representing you excel!

    1. Your website is up to date and exudes professionalism.________
    2. You and your team are professional and personable.________
    3. You address clients by name, even if they aren’t yours!________
    4. You have a systematic approach to finding your clients needs________
    5. You make product recommendations to all your clients________
    6. You make service recommendations to all your clients________
    7. You invite them back to your business, every appointment!________
    8. You charge what your worth________
    9. Your website is up to date ________
    10. You promote your business monthly always seeking new clients________
    11. You have a follow up program in place________
    12. Your tools are the best quality________
    13. Technically you ROCK________
    14. You ask your clients for referrals!________
    15. Your computerized or have a tracking system________
    16. You plan for the future financially________

    Total________

    Total your score and look at what areas of the business are you not managing! If you got 10’s on everything congratulate yourself on a job well done!

    What can you do to improve?  First, wake up and wake your team members up!  The first part of any change is to notice what isn’t working.  Next is put an action plan together for each point and get busy.  Don’t try to change all at once take one area at time, focus on your lowest score to the highest. It might be advantageous to get your clients feedback to make sure you’re not in denial or to get affirmation that you need improvement.

    Successful businesses are always looking at how can they get better – how can they improve!  The great insight here is not the knowledge of this exercise but it will now be the action.  Without action there is no result or change.

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